Because Mannat Chai is a food product, we maintain strict hygiene and food safety standards.
When Can I Request a Replacement?
You may contact us if:
- You received the wrong product.
- The product is damaged during delivery.
- The package arrived open, tampered with or significantly damaged.
- The product received is defective or otherwise does not match your order.
Situations We Cannot Accept
Opened or used food products generally cannot be returned for hygiene and food safety reasons. Returns may not be accepted for:
- Change of mind
- Incorrect selection by the customer
- Change in taste preference
- Incorrect delivery address provided by the customer
- Product opened or used after delivery
Damaged or Incorrect Order
Please contact us within 24 to 48 hours of delivery. Include:
- Order number
- Name
- Phone number / email
- Photos of the package
- Photos of the product
- Description of the issue
Refunds
If a refund is approved, it will be processed to the original payment method, subject to the applicable payment provider / bank processing time. Estimated refund processing time: 5 to 7 business days.
Replacement
Where applicable, Mannat Chai may provide a replacement instead of a refund.
Cancellation
Orders may be cancelled only before they are dispatched. Once an order has been dispatched, cancellation may no longer be possible.
Need Help?
Reach us at [email protected] or call / WhatsApp +91 98044 44437.